01Booking
Ask for the first sensible appointment.
Five short steps. The first is a safety check, because some symptoms should never wait in a queue. Nothing is booked until we have written to you with a time, a format and a fee.
Prefer to speak to someone? Call +61 2 8000 0000.
Current waiting times
- Urgent review
- Within 3 working days
- New consultation — in person
- 2 to 3 weeks
- New consultation — telehealth
- 5 to 9 days
Reviewed 1 September 2026
01Safety check
Six symptoms that need urgent care, not a queue.
Before anything else
Tick anything that applies right now. If none of these apply, continue.
03Waiting times
How soon you can expect to be seen
Published rather than promised on the phone, and reviewed on 1 September 2026. Where a figure is still provisional we say so instead of rounding it into a claim.
01
Urgent review
Within 3 working days
Reserved for escalating pain, a failing medication plan, or a referrer flagging deterioration. Triaged by the clinical team the day the request lands.
02
ProvisionalNew consultation — in person
2 to 3 weeks
A 45 to 60 minute first appointment. Bring imaging, a medication list and, where you have one, a referral letter.
03
ProvisionalNew consultation — telehealth
5 to 9 days
Suitable for a first conversation, second opinions and medication reviews. An examination still has to happen in person before any procedure.
04
ProvisionalImage-guided procedure
2 to 4 weeks after consent
Scheduling depends on the list and on fasting or anticoagulation requirements discussed at your consultation.
05
Review appointment
Booked on the day
Follow-up intervals are set at the end of each visit so you leave with a date rather than a promise.
04Reminders
You should never have to wonder what happens next
Every appointment carries the same sequence of written contact, in whichever channels you chose above.
- On requestAn acknowledgement with your triage summary, so you can check we understood you.
- On bookingDate, time, format, what to bring, and the fee agreed in writing before you attend.
- 7 days beforePreparation notes — fasting, medication, anticoagulation, and who may drive you home.
- Morning ofA short reminder with directions, parking and the telehealth link where relevant.
- After the visitYour plan in writing, a copy to your GP, and the review date already booked.
Need something changed? Read your first visit or the cancellation policy.